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Can I use crossover images and/or copy for my booklets and catalogs? For products that will be perfect bound, we do not recommend crossover images and/or copy, as these elements may be lost in the gutter and may not line up after binding.

What is a bitmapped image? Bitmap means a map of bits (or pixels) that form a picture. Thus, a bitmapped image is an image comprised of pixels. Though bitmaps store images in high resolution, they do not rescale very well, and tend to appear jagged when zoomed in, and blurry when reduced in size. Bitmaps are ideal for storing digital images. Whereas a bitmapped image will lose clarity when rescaled, a vector graphic can be scaled indefinitely without losing clarity. The example below shows the effect of a bitmap graphic versus a vector graphic. When zoomed in, the bitmapped image appears jagged, whereas the vector graphic appears clear and crisp.
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Can I have borders in my artwork? Borders are not recommended due to cutting shifts. If your product is not trimmed exactly on the trimming line, borders may appear uneven. Especially for small products such as business cards, even half a millimeter of cutting shift may cause the borders to look uneven
What is a bleed?
In printing terminology, the bleed is the extra margin on a print product that is meant to be trimmed off when the product is trimmed to its final size. Bleed basically means that the color and graphics on a product "bleed off the page" to ensure continuity of the color to the edge of your product.
When we print products such as business cards and postcards, we do not print on paper of that size. We gang-run print, which means that we organize several print jobs next to one another on a large sheet of paper, print, and then trim each individual product to its final size. Jobs cannot be trimmed perfectly on the trimming line each time. During the trimming process, a product may be trimmed within or beyond the trimming line. As a result, the product may have a white edge, or a portion of the artwork from the surrounding jobs. Thus, we require a bleed on each individual product so that when the product is trimmed, there is an extra margin to prevent imperfections.
A full bleed is required for all print-ready files. For the correct bleed for your product, please view the list below. For example, most business cards have a 0.1" bleed, so a 2" x 3.5" business card without round corners will have a bleed size of 2.1" x 3.6".
0.1" bleed: most business cards, folded business cards, bookmarks, CD packages, club flyers, collectors cards, DVD packages, event tickets, most postcards, rack cards, rip business cards, rolodex cards, stickers, table tents, greeting cards, "wink" special shapes. 0.125" bleed: a-frame signs, brochures, door hangers, envelopes, flyers, hang tags, illumaprint panels, folded hang tags, letterheads, mini menus, notepads, posters, retractable banner stands, staggered cut flyers, banners, posters (wide), window clings, window decals, yard signs. 0.25" bleed: booklets, calendars, catalogs 0.3" bleed: folders 0.325" bleed: business cards with round corners in either 2'' x 3.5'' and 3.35'' x 2.17'' size. Postcards with round corners in the following sizes: 4'' x 6'', 5.5'' x 8.5'', 4.25'' x 5.5'', 5'' x 7''. All special shapes, except for "wink" special shape, which is 0.1". 0.1875" bleed: roll labels
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1. What process do you use to print Buttons?
Buttons are printed by a CMYK digital print process. They are near photo quality.
2. What are the different types of Buttons you offer?
There are 2 different types of Buttons: Locking-Pin Buttons and Magnet Buttons. They are printed and produced in the same way but have different backers.
3. What types of files do you accept for Buttons?
Acceptable file types at the moment are .pdf, .jpg, and .eps files.
4. How do I set up my artwork for the different Button products?
All of the different types of Button products follow the same rules as normal print ready artwork. The difference is in the safety areas. Each of the button products have the safety areas a bit different so we do recommend always using our certified templates to prepare your artwork.
1. What are Telescopic Backdrop Banner Stands (Banner Included)?
Telescopic Backdrop Banner Stands are adjustable backdrops or step and repeat banner stands. Each stand can be adjusted 5-10 feet horizontally, and 3.5-8 feet vertically. We currently offer 96" X 96" (8ft. X8ft.) 13oz scrim vinyl Banner with 4 inch pole pockets on top and bottom with each stand, but the hardware can be purchased separately in the Marketplace category under "Banner Stands and Parts" – these can be used with other substrates with 4 inch pole pockets on top and bottom.
2. What is the file requirement for Backdrop Banners?
We ask that no bleed or crop marks be added. Your file should be 96" x 96". The file can be 150 dpi at full scale.
3. How are the Backdrop Banner Stands shipped?
The Banner and the Stand for Backdrop Banner Stands are shipped separately. The Banner Stand is shipped inside of a Canvas Carry Bag, and the Banner is rolled and shipped inside of a square tube box.
4. What size are your Telescopic Backdrop Banner Stands (Assembled and Disassembled)?
When Assembled, the Backdrop Banner Stand can be adjusted 5-10 feet horizontally, and 3.5-8 feet vertically. When disassembled, each Backdrop Banner Stand fits into a carry bag. The bag size is approximately 40" X 9" X 3".
5. Can I order the hardware separately?
Yes, the hardware can be purchased individually in our Marketplace category under "Banner Stands and Parts".
6. Can I use a smaller or bigger Banner with the Telescopic Backdrop Banner Stand?
Yes, you can use a Banner from as small as 5ft X 3.5ft on up to 10ft X 8ft with 4 inch pole pockets on top and bottom.
What are Backlit Posters?
Backlit Posters are composed of a 9mil semi-rigid material that allows light through. The unique base film and quick-drying glossy top coat on this product are specifically designed for superior light diffusion resulting in vivid backlit graphics.
How do I set up my Backlit Poster file?
There are no special requirements for setting up Backlit Poster files. Please make sure the file has a resolution of 200 dpi at full scale. Ensure that you have 0.25" bleed on all sides of your artwork for a 0.5" total.
Will the poster come with hardware?
No, we do not offer hardware for Backlit Posters at this time.
Can I use my Backlit Poster outdoors?
Backlit Posters can be used outdoors as long as they are placed inside a lightbox that provides UV protectant sheets such as styrene or acrylic.
Why is my Backlit Poster printed dark?
Backlit posters are intentionally printed dark so that when placed into the lightbox and turned on, their true colors show.
Can some parts of my design be transparent?
Because white ink is not used, large portions of transparent (white) spots in your design could result in the lightbox pattern being visible through your Backlit Poster.
When you are done displaying your banner - in order to maximize your future usage, you must keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will probably get pretty dirty from all the elements during it's time being displayed. The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and luke warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will cause mildew and may ruin some of your banner over time. Once your banner is completely dry - roll it up with the image outward - to avoid any cracking of the printed side. Do not roll your banner super tight or super loose - this will allow for some breathing room while it is stored. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.
Yes. Borders are an issue because all substrates will vary from batch to batch making exact cuts very difficult. We recommend that you do not design your file with a border. If you do Grand4mat will not reprint an order with borders of varying widths. If you absolutely must have a border make it at least 2 inches in thickness, however Grand4mat still does not recommend borders.